Gldex Apps Privacy Policy
At Glidex Company (“Glidex”, “we”, “us”, or “our”), your privacy is a top priority. This Privacy Policy describes how we collect, use, and share information when you access or use our mobile applications, website, and services (the "Platform"). Glidex offers ride-hailing and parcel delivery services, connecting users with drivers and couriers.
By using the Platform, you agree to the collection and use of information as outlined in this Privacy Policy.
We collect the following types of information to provide and improve our services:
Full name
Phone number
Email address
Profile picture (optional)
Government ID (for drivers/couriers, if required)
Payment method details (processed securely via third-party providers)
Real-time GPS location (mandatory for drivers/couriers and while rides/parcels are active)
Approximate or background location (used to show nearby drivers or match deliveries)
Pickup and drop-off addresses
Trip history
Estimated fares and transaction receipts
Parcel descriptions and delivery instructions
Device model, OS version, app version
IP address
Logs and crash reports
Interaction with the app (e.g., navigation screens, clicked buttons)
In-app chat messages between users and drivers
Voice call metadata (not call recordings)
Support conversations (via email or chat)
We use your data to:
Match users with nearby drivers or couriers
Enable GPS tracking of rides and deliveries
Process payments and generate receipts
Send trip confirmations, updates, and push notifications
Enhance user experience and app performance
Detect and prevent fraud or misuse
Comply with legal obligations and government regulations
We may share your data with:
Payment processors (e.g., Stripe, Paystack)
Cloud hosting (e.g., Firebase)
SMS/email services
Identity verification partners (if used for drivers)
Riders see driver name, photo, vehicle details, and real-time location.
Drivers see rider's name, pickup location, and contact details.
When legally required by court order or government request.
We do not sell your personal information to third parties.
We implement safeguards to protect your data, including:
End-to-end encryption for sensitive communication
Tokenized payments
Secure API access and authentication
Regular security audits
You may:
Access or update your account information
Delete your account and request data deletion
Opt out of marketing emails and SMS
Control app permissions (location, camera, notifications)
Contact [privacy@glidex.company] for data access or deletion requests.
Our website may use cookies and tracking tools to:
Analyze traffic
Remember user preferences
Improve site performance
You may disable cookies via browser settings, but some features may be limited.
Our services are not intended for children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal data from children. If we become aware of such data, we will delete it immediately.
We retain personal data:
As long as your account is active
As required to comply with tax, legal, and regulatory obligations
For fraud prevention and dispute resolution (where applicable)
We may update this Privacy Policy from time to time. Changes will be posted on our website and mobile apps, with an updated effective date. Continued use of the services constitutes acceptance of the updated policy.
For any privacy-related questions, complaints, or requests, contact:
Glidex Company
📧 Email: [support@glidex.company]
🌐 Website: https://glidex.company
